Refund & Returns Policy

1. Service Refund Conditions

We take pride in our on-time delivery guarantees. Refunds for shipping service fees are eligible under the following conditions:

• Complete service failure (loss of parcel in transit).
• Substantial transit delays exceeding our service agreement guarantees (excluding delays caused by extreme weather, global port strikes, or customs compliance inspections).

2. Insurance & Lost Cargo Damage Claims

Consignments protected by premium cargo insurance options are eligible for value compensation up to the declared cargo limit. Claims for lost, wet, or broken packaging must be submitted to our claims team with photographic evidence within 7 days of delivery.

3. Initiating a Return or Refund Claim

To register a formal claim, please forward your tracking ID, physical air-waybill, and inventory checklist documentation directly to info@cevalogisticsexpress.com. Processing and verification checks require up to 5 business days.